Last updated: August 15, 2023

Your use of this website, including but not limited to its store and all associated functions and services, reviews and rating systems, product images and descriptions, blog posts, podcasts, videos, graphics, images, newsletters, discussions and commenting systems, emails, electronic books, its associated social media accounts, and/or any other communication (collectively referred to as “website”), constitutes your understanding and acceptance of the following terms and conditions, inclusive of any other policies and/or notices linked and/or mentioned within:

Internal Jumplinks: Store Terms & Policies | Disclaimers & Disclosures | Privacy & Cookie Policies

HINT: If you’ve already read through all the terms and conditions and are now looking for specific information, most mobile browsers have a “Find in Page” option in their menu. On a desktop/laptop pressing CTRL + F on PC (or ⌘ + F on Mac) will open a search in page box.

Links to Individual Pages: Store Terms & Policies | Disclaimers & Disclosures | Privacy & Cookie Policies

Store Terms & Policies

Payments

What method of payment do you accept?

We currently accept credit card and debit card payments (as well as express payments such as Google Pay, Apple Pay, and/or Link when available and applicable) via Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please visit the Stripe Privacy Center for more details.

Delivery

When will I get my order?

Most items at Seranndipity are print-on-demand items and will take 4-8 days for fulfillment prior to shipping. Shipping times will vary based on delivery location. At this time, Seranndipity only sells and ships within the United States.

Delivery estimates (once order has shipped):

• United States: 3-4 business days

Where will my order ship from?

Seranndipity works with an on-demand order fulfillment company that has facilities worldwide. Orders are typically fulfilled by and shipped from the facility nearest you.

Will I be charged customs for my orders?

At this time, Seranndipity only sells and ships within the United States.

If/when international shipping is added, additional customs and tax fees may occur on international orders. Any such fees are beyond my control and are assessed by the customer’s local customs office. As these policies vary widely for every country, please check with your local customs office directly to see whether they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Oh no! Before reaching out about this, please be so kind as to help by:

• Checking your shipping confirmation email for any mistakes in the delivery address.
• Asking your local post office if they have your package.
• Checking with neighbors in case the package was left with them.

If the shipping address was correct, the package isn’t being held at the post office or by a neighbor, please email orders@seranndipity.com with your order number and any other related details.

If there was a mistake in the shipping address, Seranndipity can send a replacement order but you will be responsible for the shipping charges.

Orders

How are your products made?

Seranndipity works with a print-on-demand drop-shipper with locations worldwide. Orders are typically printed and shipped from the nearest facility for maximum efficiency.

How do I track my order?

You’ll receive a tracking link via email when your order ships. If you have any questions about your tracking or shipment, please reach out to orders@seranndipity.com.

I received a wrong/damaged product. What should I do?

Oh no! I’m sorry if any of your ordered products arrived damaged. To help resolve this as quickly as possible, please email orders@seranndipity.com within seven (7) days of delivery and include photos of the damaged product(s), your order number, and any other related details. I will get back to you as soon as possible with a resolution.

Returns

What’s your return policy?

Due to the customized/personalized nature of most of our products Seranndipity does not offer returns or exchanges. However, if there is something wrong with your order, please contact orders@seranndipity.com. Otherwise, ALL SALES ARE FINAL.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong item(s) or damaged item(s). If any of these apply, please contact orders@seranndipity.com within seven (7) days of delivery and include photos of the wrong and/or damaged item(s) and I will help sort it out for you.

Can I exchange an item for a different size/color?

At this time, Seranndipity does not offer exchanges. If you’re unsure about sizing, please check the sizing charts provided in the product description section of the item’s store listing prior to ordering.

On very rare occasions it is possible that an item may be mislabeled. If so, please contact orders@seranndipity.com within seven (7) days of delivery. Be sure to include your order number and photos of the mislabeled item. A replacement or refund may be provided.

Disclaimers & Disclosures

Affiliates & Affiliate Programs

Content and advertisements contained in/on, published in/on, and/or otherwise shared through, linked to, and/or referenced in/on this website may contain affiliate and/or referral links. That means I may earn a commission, bonus, gift, and/or account credit, at no additional cost to you, if you click through and complete a purchase. I am not responsible for any content, products, and/or services provided by any other person, business, and/or entity linked to and/or referenced on this website.

Limitation of Liability

By continuing to use this website, you agree to absolve me/us of any liability or loss incurred from the use of information and/or products received through and/or on this website. You agree that I assume no liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, business or personal interruptions, misapplication of information, physical or mental disease, condition or issue, or any other type of loss or damage due to any act and/or default by me and/or anyone otherwise affiliated with this website and this business who is engaged in delivering content on and/or through this website.

NOT Medical or Mental Health Advice

Information provided in, on, and/or through this website is intended for entertainment, educational, and/or informational purposes only. I am not a licensed and/or practicing medical or mental health professional of any sort. No information provided in, on, and/or through this website is intended to be used as a substitute for medical and/or mental health advice from properly educated and licensed medical and/or mental health professionals. Please always seek the advice of a proper medical and/or mental health provider in relation to your specific health needs, diagnoses, and/or treatments.

Indemnification and Release of Claims

You agree to fully and completely hold harmless, indemnify, and release me and anyone else otherwise affiliated with this website and this business from any and all causes of action, allegations, suits, claims, damages, and/or demands whatsoever, in law or equity, that may arise in the past, present, and/or future that is in any way related to this website.

Privacy & Cookie Policies

I respect your privacy and strive to maintain transparency in regard to data collection processes encountered while you are visiting, shopping, and/or otherwise interacting with our website. Seranndipity.com does not sell its users and visitors collected information.

Contact Information

Seranndipity is a blog and ecommerce website located online at: https://seranndipity.com. To contact Seranndipity about any of our policies or other website-related issues, please email admin(at)seranndipity(dot)com.

WordPress (Blog)

Seranndipity may collect and process information about you when you use some features on our blog.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one (1) year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two (2) days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two (2) weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one (1) day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data Sharing

If you request a password reset, your IP address will be included in the reset email.

Data Retention

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data Sending

Visitor comments may be checked through an automated spam detection service. (see Akismet)

WordPress.com Secure Sign On

This feature is only accessible to registered users of the site with WordPress.com accounts.

Data Used: User ID (local site and WordPress.com), role (e.g. administrator), email address, username and display name. Additionally, for activity tracking (see below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code.

Activity Tracked: The following usage events are recorded: starting the login process, completing the login process, failing the login process, successfully being redirected after login, and failing to be redirected after login. Several functionality cookies are also set, and these are detailed explicitly in our Cookie documentation.

Data Synced (?): The user ID and role of any user who successfully signed in via this feature.

WordPress.com Toolbar

This feature is only accessible to registered users of the site who are also logged in to WordPress.com.

Data Used: Gravatar image URL of the logged-in user in order to display it in the toolbar and the WordPress.com user ID of the logged-in user. Additionally, for activity tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code.

Activity Tracked: Click actions within the toolbar.

Jetpack (Blog)

Activity

Data Used: To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, WordPress.com and local user IDs, the activity to be recorded, the WordPress.com-connected site ID of the site on which the activity takes place, the site’s Jetpack version, and the timestamp of the activity. Some activities may also include the actor’s IP address (login attempts, for example) and user agent.

Activity Tracked: Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type. See the complete list of currently-recorded activities (along with retention information).

Data Synced (?): Successful and failed login attempts, which will include the actor’s IP address and user agent.

Comment Likes

This feature is only accessible to users logged in to WordPress.com.

Data Used: In order to process a comment like, the following information is used: WordPress.com user ID/username (you must be logged in to use this feature), the local site-specific user ID (if the user is signed in to the site on which the like occurred), and a true/false data point that tells us if the user liked a specific comment. If you perform a like action from one of our mobile apps, some additional information is used to track the activity: IP address, user agent, timestamp of event, blog ID, browser language, country code, and device info.

Activity Tracked: Comment likes.

Contact Form

Data Used: If Akismet is enabled on the site, the contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.

Data Synced (?): Post and post meta data associated with a user’s contact form submission. If Akismet is enabled on the site, the IP address and user agent originally submitted with the comment are synced, as well, as they are stored in post meta.

GIF Block

Data Used: An iframe is inserted into the page, using an HTTP connection. The iframe is governed by Giphy’s privacy policy.

Activity Tracked: We don’t track any activity. For details of what Giphy tracks, refer to their privacy policy.

Google Analytics

Data Used: Please refer to the appropriate Google Analytics documentation for the specific type of data it collects. For sites running WooCommerce (also owned by Automattic) and this feature simultaneously and having all purchase tracking explicitly enabled, purchase events will send Google Analytics the following information: order number, product id and name, product category, total cost, and quantity of items purchased. Google Analytics does offer IP anonymization, which can be enabled by the site owner.

Activity Tracked: This feature sends page view events (and potentially video play events) over to Google Analytics for consumption. For sites running WooCommerce-powered stores, some additional events are also sent to Google Analytics: shopping cart additions and removals, product listing views and clicks, product detail views, and purchases. Tracking for each specific WooCommerce event needs to be enabled by the site owner.

Gravatar Hovercards

Data Used: This feature will send a hash of the user’s email address (if logged in to the site or WordPress.com — or if they submitted a comment on the site using their email address that is attached to an active Gravatar profile) to the Gravatar service (also owned by Automattic) in order to retrieve their profile image.

Infinite Scroll

Data Used: In order to record page views via WordPress.com Stats (which must be enabled for page view tracking here to work) with additional loads, the following information is used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code.

Activity Tracked: Page views will be tracked with each additional load (i.e. when you scroll down to the bottom of the page and a new set of posts loads automatically). If the site owner has enabled Google Analytics to work with this feature, a page view event will also be sent to the appropriate Google Analytics account with each additional load.

Jetpack Comments

Data Used: Commenter’s name, email address, and site URL (if provided via the comment form), timestamp, and IP address. Additionally, a jetpack.wordpress.com IFrame receives the following data: WordPress.com blog ID attached to the site, ID of the post on which the comment is being submitted, commenter’s local user ID (if available), commenter’s local username (if available), commenter’s site URL (if available), MD5 hash of the commenter’s email address (if available), and the comment content. If Akismet (also owned by Automattic) is enabled on the site, the following information is sent to the service for the sole purpose of spam checking: commenter’s name, email address, site URL, IP address, and user agent.

Activity Tracked: The comment author’s name, email address, and site URL (if provided during the comment submission) are stored in cookies. Learn more about these cookies.

Data Synced (?): All data and metadata (see above) associated with comments. This includes the status of the comment and, if Akismet is enabled on the site, whether or not it was classified as spam by Akismet.

Latest Instagram Posts Block

Data Used: The images are loaded into the post content with an API request in PHP.

Likes

This feature is only accessible to users logged in to WordPress.com.

Data Used: In order to process a post like action, the following information is used: IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID (on which the post was liked), post ID (of the post that was liked), user agent, timestamp of event, browser language, country code.

Activity Tracked: Post likes.

Mobile Theme

Data Used: A visitor’s preference on viewing the mobile version of a site.

Activity Tracked: A cookie (akm_mobile) is stored for three-and-a-half (3.5) days to remember whether or not a visitor of the site wishes to view its mobile version. Learn more about this cookie.

Notifications

This feature is only accessible to registered users of the site who are logged in to WordPress.com.

Data Used: IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Some visitor-related information or activity may be sent to the site owner via this feature. This may include: email address, WordPress.com username, site URL, email address, comment content, follow actions, etc.

Activity Tracked: Sending notifications (i.e. when we send a notification to a particular user), opening notifications (i.e. when a user opens a notification that they receive), performing an action from within the notification panel (e.g. liking a comment or marking a comment as spam), and clicking on any link from within the notification panel/interface.

Protection

Data Used: In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.

Activity Tracked: Failed login attempts (these include IP address and user agent). We also set a cookie (jpp_math_pass) for one (1) day to remember if/when a user has successfully completed a math captcha to prove that they’re a real human. Learn more about this cookie.

Data Synced (?): Failed login attempts, which contain the user’s IP address, attempted username or email address, and user agent information.

Repeat Visitor Block

Data Used: The Repeat Visitor block records page views by setting a cookie named `jp-visit-counter` in the visitor’s browser, which is incremented on each visit. This cookie is stored only in the browser and not recorded in our databases.

Search

Data Used: Any of the visitor-chosen search filters and query data in order to process a search request on the WordPress.com servers.

Sharing

Data Used: When official sharing buttons are active on the site, each button loads content directly from its service in order to display the button as well as information and tools for the sharing party. As a result, each service can in turn collect information about the sharing party. When a non-official Facebook or a Pinterest sharing button is active on the site, information such as the sharing party’s IP address as well as the page URL will be available for each service, so sharing counts can be displayed next to the button. When sharing content via email (this option is only available if Akismet is active on the site), the following information is used: sharing party’s name and email address (if the user is logged in, this information will be pulled directly from their account), IP address (for spam checking), user agent (for spam checking), and email body/content. This content will be sent to Akismet (also owned by Automattic) so that a spam check can be performed. Additionally, if reCAPTCHA (by Google) is enabled by the site owner, the sharing party’s IP address will be shared with that service. You can find Google’s privacy policy here.

Subscriptions

Data Used: To initiate and process subscriptions, the following information is used: subscriber’s email address and the ID of the post or comment (depending on the specific subscription being processed). In the event of a new subscription being initiated, we also collect some basic server data, including all of the subscribing user’s HTTP request headers, the IP address from which the subscribing user is viewing the page, and the URI which was given in order to access the page (REQUEST_URI and DOCUMENT_URI). This server data used for the exclusive purpose of monitoring and preventing abuse and spam.

Activity Tracked: Functionality cookies are set for a duration of 347 days to remember a visitor’s blog and post subscription choices if, in fact, they have an active subscription.

Woocommerce (Store)

Seranndipity collects information about you during the checkout process on our store. (Please also see Seranndipity Store Policies if you plan to shop with us—and we hope you will!)

Data Collection & Storage

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order.
• Respond to your requests, including refunds and complaints.
• Process payments and prevent fraud.
• Set up your account for our store.
• Comply with any legal obligations we have, such as calculating taxes.
• Improve our store offerings.
• Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for up to eight (8) years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Data Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Data Sharing

We share information with third parties who help us provide our orders and store services to you; for example: the print-on-demand fulfillment company we use and the payment providers we use.

Stripe Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment. Information shared with Stripe includes:

• Name
• Email
• Address
• Phone
• City/State/Zip
• Unique payment identifier
• Payment provider identifier

The following cookies are set by the plugin/extension used to process payments:

• wp_woocommerce_session_HASH
• _stripe_mid
• _stripe_sid

Please visit the Stripe Privacy Center and/or https://stripe.com/gb/privacy for more details.

PayPal Payments

We may also accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

WooCommerce Shipping & Tax

Data Used: For payments with PayPal or Stripe: purchase total, currency, billing information. For taxes: the value of goods in the cart, value of shipping, destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced (?): For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the respective third party’s privacy policy (Stripe’s Privacy Policy and PayPal’s Privacy Policy) for more details. For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information. For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to the carrier directly or via EasyPost, depending on the service used. For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to EasyPost. We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.

Akismet (Anti-Spam)

Seranndipity uses Akismet (also owned by Automattic) to collect information about visitors who comment on its site. This information typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Advanced Ads Pro

Seranndipity uses Advanced Ads Pro to place advertisements within its Blog. The WordPress plugin may use multiple first-party cookies to ensure the correct integration of ads. These cookies store technical information but not IP addresses. Their use is linked to specific features and options when embedding ads. Please see the Advanced Ads cookie information for more details.

Analytics

Google

We may use Google Analytics and other Google services on this website. You can access their privacy policies and terms of service here: Google Privacy & Terms.

WordPress.com Stats and/or Jetpack Stats

Data Used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.

Activity Tracked: Post and page views, video plays (if videos are hosted by WordPress.com), outbound link clicks, referring URLs and search engine terms, and country. When this feature is enabled, Jetpack also tracks performance on each page load that includes the JavaScript file used for tracking stats. This is exclusively for aggregate performance tracking across Jetpack sites in order to make sure that our plugin and code is not causing performance issues. This includes the tracking of page load times and resource loading duration (image files, JavaScript files, CSS files, etc.). The site owner has the ability to force this feature to honor DNT settings of visitors. By default, DNT is currently not honored.